🔁 Return & Refund Policy

KYAAM is committed to your satisfaction. If something isn’t right, we’re here to make it better.

🗓️ Return Window

You have 15 days from the date of delivery to request a return.

✅ Eligibility Criteria

To qualify for a return:

1. The item must be unused, unwashed, and in its original condition

2. All tags, packaging, and proof of purchase must be intact

📩 How to Initiate a Return

1. Contact us via WhatsApp at +92 337 6767884

2. Our team will review your request and share the return address

3. Please do not send items back without prior approval — unapproved returns will not be accepted

🚚 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, kindly notify us immediately. We’ll promptly assess the issue and arrange a replacement or refund as appropriate.

🎥 Helpful Tip for Returns or Exchanges

To ensure a smooth return or exchange process, we highly recommend recording an unboxing video when opening your package.

This video serves as helpful proof in case:

1. An item is missing

2. The product arrives damaged

3. You receive the wrong item

Having clear video evidence allows us to resolve your concern quickly and fairly.

Thank you for helping us maintain a transparent and trustworthy shopping experience!